FAQs
Find answers to common questions about our coffee products, including brewing instructions, storage recommendations, and return policies.
A complex, juicy cup. Hints of strawberry and lime in the aroma give way to flavors of watermelon candy and rambutan in the cup.
Wood Valley is a high altitude valley in the Ka‘ū district. The Southern most part of the island of Hawai‘i. It is the highest elevation growing area within the region at 2200-2500ft. This picturesque valley is often covered in clouds and is also the rainiest area of Ka‘ū, receiving 80-100 inches of precipitation annually. The soils here are deep and rich and the area used to be a highly productive area for sugar cane in decades past.
After the demise of the sugar industry, coffee began to be planted in this area and other areas above the town of Pāhala in the late 1990's. Owing to its cool temperatures and great soils, coffees from this area are often among the best on the island. Harvest here is also much later than other areas. Only beginning in January when most other farms are finishing for the season, and continuing until June or July.
Our Wood Valley Pink honey comes from the 20 acre Ka‘ū Sunshine Farm situated in the heart of Wood Valley. Cherries were harvested April 9th. These we processed using our 'Pink Honey' method. Cherries are floated and washed and them put in a bioreactor for Anaerobic fermentation of the whole cherries. After fermenting them for several days the cherries are pulped and laid to dry as a honey coffee with the mucilage still on the parchment. From the long contact time with the red cherry skins the mucilage appears pink in color upon pulping. This process results in a coffee that has lots of floral and berry notes.
FAQs
Find answers to common questions about our coffee products, including brewing instructions, storage recommendations, and return policies.
We roast for Online orders Monday/Wednesday/Friday. Unless the coffee lists a special roast date, your retail order will be roasted the next Monday, Wednesday, or Friday following your order. Orders placed before 11:00AM CST on Monday, Wednesday, or Friday will be roasted the same day as ordered. Coffees will be shipped within 2 days of roasting
We do not sell green coffee.
Yes, we ship worldwide. If you have trouble placing an international order, send an email to hello@paradiseroasters.comand we will create a custom invoice for you. We work with several shipping carriers and seek the most cost effective shipping options for our customers.
We do not currently offer any Organic certified coffees. Green coffees imported to Hawaii must be fumigated before entry to protect the local coffee industry from pests and diseases. Some of the coffees we purchase may be from from Organic certified farms but we cannot label the as such after fumigation..
Orders with two or more 12oz bags are shipped via USPS Priority and are usually received within 2-4 days post shipment. Orders containing only one 12oz bag are shipped USPS First Class and can take up to 5 days post shipment. USPS Priority and First Class shipping are available at Standard USPS rates.
Expedited shipping options with FedEX are available for an extra charge.
We roast and fulfill all of our coffee orders in Hilo, Hawai'i.
We roast in small batches using A Diedrich IR12 roasting machine.
We source an array of the top specialty coffees worldwide that appeal to an array of different palates.
If at any point you have difficulty brewing, or just appreciating one of our roasted coffees, no problem. Shoot us an email within 5 days of receiving your coffee and we'll help you find the correct brew settings for your coffee, or give you a credit (minus actual shipping costs) on your next purchase. Yep, we're a Satisfaction Guarantee coffee company!
Please note, our Satisfaction Guarantee only applies to U.S. orders of roasted coffees, and you must contact us within 5 days of receiving the coffees. Credits do not include actual shipping fees, which may be different from posted shipping fees.
We roast in small batches using A Diedrich IR12 roasting machine.
Our commitment to you is to serve exceptional, fresh-roasted coffees. And part of being exceptional means roasting before the flavors inherent in the green bean begin to fade, which happens over time.
Like apples and pumpkins, coffee is a seasonal agricultural product and each country has a different harvesting cycle in which coffees are at their peak. If we were to insist on serving a single origin all year long, the flavors in that coffee would be noticeably better one half of the year over the other. So the reason you no longer see that coffee you loved is because the optimal season has passed. For more on seasonality in coffees, see this blog post here.
Hopefully so. If it was a popular product or we receive customer requests, we will make every attempt to bring it back. However, please note that coffees from a certain producer may not taste the same year after year.
If you loved a coffee and no longer see it listed, shoot us an email and ask us what is similar. We’d be happy to provide a personal recommendation.
We aim for balance and completeness along with differentiation and distinction. You shouldn't need to be a professional coffee taster to tell the coffees a part, so, when we’re selecting coffees, we want them to be distinct from each other.
We avoid ”one-trick pony” type coffees, such as Ethiopians with great aroma but no body or acidity, or coffees with good aroma and acidity but lacking sweetness. These elements, which are often reflections of the growing conditions, are harmonized through good roasting.
And, obviously, defects — even subtle defects — influence our selection. Since we live and work at origin, we’re sensitive to coffee defects like “past crop”, pulpy, and naturals that border on over-ferment. With naturals, we’ll only carry these when great examples are available.
Our perspective on roasting is similar: we seek balance and distinction. To expect that a coffee is “best” when roasted to some pre-determined degree (i.e. only light roasting or only dark roasting) is analogous to thinking that each person would look best in the same outfit, or each coffee should be grown in the same way. We believe it’s our job to discover the roast degree which best highlights outstanding qualities in each coffee.