Shipping policy

Shipping Policy

We roast to order and ship fresh so your coffee arrives at peak flavor.

Processing time

  • Most orders roast and ship within 1–3 business days.

  • Orders placed on weekends or holidays roast and ship on the next business day schedule.

  • Pre‑order and presale coffees (for example, limited geishas) will ship on or shortly after the listed roast date on the product page.

Shipping methods & carriers

  • We ship primarily via FedEx and USPS.

  • For 5 lb bags and larger orders, we use FedEx Pak whenever possible for faster and more economical delivery.

  • Tracking information is emailed as soon as your order ships.

Shipping rates

  • United States – Mainland

    • Orders under $100: flat‑rate shipping (shown at checkout).

    • Orders $100 and over: free shipping to eligible mainland addresses.

  • Hawaiʻi, Alaska, and U.S. territories

    • Flat‑rate shipping may differ from mainland rates; exact costs are shown at checkout.

  • International orders

    • International shipping options and rates are shown at checkout where available.

    • Customers are responsible for any applicable customs duties, taxes, or import fees charged by their country.

Subscription orders

  • Subscription orders follow the shipping terms active when the subscription was created, unless otherwise stated.

  • If we update our shipping promotions (for example, free shipping thresholds), those changes apply to new orders and new subscriptions. Existing subscriptions may remain on their original terms.

Delivery estimates

  • Most U.S. mainland orders arrive 2–5 business days after shipment, depending on destination and carrier.

  • Delivery times for Hawaiʻi, Alaska, U.S. territories, and international destinations vary by carrier and service level.

  • Weather, carrier delays, or other factors outside our control may extend delivery times.

Address issues & undeliverable packages

  • Please double‑check your shipping address at checkout. We aren’t responsible for delays or additional costs due to incorrect or incomplete addresses.

  • If a package is returned to us as undeliverable, we’ll contact you to arrange reshipment (additional shipping charges may apply) or a refund of the product cost (shipping charges are non‑refundable).

Damaged or missing shipments

  • If your order arrives damaged or appears lost in transit, please contact us within 7 days of the expected delivery date with your order number and photos (if applicable).

  • We’ll work with you and the carrier to resolve the issue and, when appropriate, send a replacement or issue a refund.

Questions

If you have any questions about shipping, special handling, or timing for a specific order, please contact us at hello@paradiseroasters.com before or immediately after placing your order.